For those of you unable to attend the recent Webinar hosted by David Zinger’s Employee Engagement Network on July 19th with Michael Kroth, co-author of the timely and serendipitous book: Managing the Mobile Workforce. Please have a read-through of my quick run-down of some highlights.
The Webinar provided key insights on perspective and practices, plus practical suggestions on how to engage and manage a mobile workforce = of which there are +1B worldwide as of 2011, with the numbers of tele-workers exploding each & every year.
Keys to managing an engaged mobile workforce in “survival times” (such as we’re in these days), are:
In his book, Mr. Kroth interviewed 39 “thought leaders” – where he discovered that a lot of managers feared a loss of productivity if they allowed their employees to work mobiley; but in fact, the opposite was more true: People tend to work 24/7 if they are engaged with their work in loyal relationships with their managers – so the real fear becomes managing “burn-out” of a mobile workforce that can be reached anytime/anywhere.
“CLOSING THE RUBICON” requires:
The PROGRESS PRINCIPLE is vital to help engage Knowledge/Mobile Workers:
I’m a mobile worker myself, proud to be one of the +1Billion-club, and this is my ideal: I want to be cognitively motivated by the work I do, within a trust-based environment that appreciates my work. Nothing is worse than second-guessing the motives of others, especially if you can’t see them or meet with them in person. However, if communication channels remain open and transparent, people can simply focus on their work instead of trying to figure out ‘office politics’ or whatever. Obviously, we @KudosNow believe that our easy-to-use communication and motivation tool will help teams stay engaged across borders and time-zones; even within departments in the same building, in a way that is caring, effective and of course, engaging! People like to interact more, but more fully. Great leaders know how to build these relationships, and Kudos can help!
Finally, there is one chapter in the book (which I have yet to read, but is now on my reading list!), which sounds especially intriguing: “Virtual You,”where Mr. Kroth & his co-author David Clemons, describe how are online personalities, although most likely different than our real-world persona, nonetheless matter beyond personal branding. We want to hang out with people online that we find interesting, polite, knowledgeable, fun – so make your online personality reflect these traits as much as possible, but be careful not to sound fake – people online can smell a fake. Authenticity matters too.
This was a most excellent Webinar, and I recommend every manager take 45 mins and have a listen, then join David Zinger on Twitter (@davidzinger) and his Employee Engagement Network online. Thanks for hosting David!
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